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The Insolvency
& Public Trustee's Office (IPTO) recognises the need to provide
an integrated security and access control management facility to the
existing and new IPTO eServices. With this Business Authorisation
and Administration facility, clients of IPTO will now be able to access
the suite of IPTO eServices via a single login and single point of
entry. Organisations are able to manage
and authorise their personnels to carry out transactions on behalf
of their Organisations. Important notices that are relevant to the
logon user are displayed to alert the user for his/ her necessary
action.
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If you are new to IPTO eServices, you may
like to go through General Information
first.
If you have
problem accessing IPTO eServices, please check Technical
Guide.
Step-by-Step
Guide
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| a. |
This
page allows you (Non-SingPass Holder) to login
to IPTO eServices. You will have to enter your
User ID and Password. |
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| b. |
Verification
of your User ID and Password will begin once you
click on the [Login] button. |
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| c. |
Error
messages will be displayed if wrong User ID
and/ or password is entered. Please note that User
ID is NOT case sensitive but Password is case
sensitive. A maximum of 5 tries is allowed for
you to login. After your 5th try, if your login
is still unsuccessful, your account will be suspended.
If your account is registered under your Organisation,
you will have to get your Organisation Administrator to reset
your password and un-suspend your account. If your account is for your own personal use,
you will have to call up IPTO Helpdesk to get your
password reset. |
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| d. |
Upon
successful login, if this is the first time you are logging in,
you will be directed to change your password. Otherwise,
you will be directed to the
Select Transaction Type Page. |
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There are two buttons
available, the [Exit] and [Login] button. |
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Exit |
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Brings you back to
IPTO Online Portal. |
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Login |
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Verification of your
User ID and Password will begin once you click
on the [Login] button. |
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This page allows you (SingPass
Holder) to login to IPTO eServices via your SingPass ID.
Upon successful login, you will be directed to the
Select Transaction Type Page.
For information on SingPass Login, please read the SingPass
information provided on the eCitizen
website. |
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You
will need to indicate whether you are carrying out a Personal
Transaction or transacting on behalf of an Organisation. If
you choose "Personal Transaction", the subsequent
transactions that are done will be recorded as your personal
transactions. If you choose "Transacting on behalf of an
Organisation", the transactions will then be recorded as
your Organisation's Transactions. |
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This
page will only be displayed if you have indicated that you
are carrying out a transaction on behalf of an Organisation
and you have been registered under more than one Organisation.
Click on the radio button beside the Organisation Name that
you are representing and click on [Proceed] to continue. If
you wish to change the Transaction Type, you can click on
the [Back] button which will then allow you to select another
Type of Transaction. |
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Once
you have selected the Type of Transaction, this Main Page
will be displayed. Information displayed will be dependent
on how you have logged in as well as the type of transaction
you are carrying out.
The page is organised into 3 panels: |
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a. |
Left Panel |
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Displays
your key Profile Information and provide links to Profile
Management functions. |
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i. |
Your
key profile details such as Contact No. and Email Address
are displayed. If you are carrying out a transaction on behalf
of an Organisation, then additional details such as your designation
and the name of your Organisation Administrators will be displayed. |
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ii. |
Profile
Management functions |
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If
you have logged in using IPTO ID/ Password, "Change Password"
will be provided to allow you to change your password. |
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If
you have logged in using SingPass, you will not be allowed
to change your password here. For information on how to change
your SingPass password, please read the SingPass information
provided on the eCitizen
website. |
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If
you are carrying out a transaction on behalf of your Organisation
and you are the Administrator for your Organisation, additional
administrative functions are provided to allow you to manage
the users of your Organisation. An
access report displaying all the user and their roles is provided
as well. |
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b. |
Center
Panel |
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Provides
the links to the various IPTO eServices that you have been
granted access to. If an eService is displayed but is not
clickable, it means that you do not have the access to use
that eService. To access an eService, simply click on the
eService Name. |
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c. |
Right Panel |
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If you
are carrying out a personal transaction, important notices
pertaining to you will be displayed. If you are transacting
on behalf of your Organisation, the notices displayed will
be pertaining to your Organisation. |
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This page
will be available only for users with IPTO ID. |
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a. |
This
page allows you to change your Password for your IPTO ID. |
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b. |
Enter all
the required fields. Take note that password is case sensitive. |
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c. |
You are not
allowed to change your password to one that you have used previously. |
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d. |
There are
three buttons available: [Back], [Submit] and [Cancel] button. |
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Back |
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Brings you
to the previous page |
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Submit |
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Submits the
changes to your password. |
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Cancel |
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Cancels this
transaction |
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e. |
Once your
submission is successful, your password will be changed and
you will need to use the new password for future logins. |
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a. |
If
you are the Administrator of your Organisation, this page will
be available for you to manage the users of your Organisation. |
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b. |
This
page lists all the Users under your Organisation. Besides each
User Account, the following hyperlinks will be made available: |
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Edit |
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To
edit the details of a User. Click on this hyperlink brings you
to the Edit User page. |
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Delete |
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To delete
a User. Click on this hyperlink brings you to the Delete User
confirmation page. |
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Suspend |
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To suspend
a User from carrying out transaction on behalf of your Organisation.
Click on this hyperlink brings you to the Suspend User confirmation
page. |
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Un-suspend |
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To un-suspend
a User, thereby allowing him to carry out transaction on behalf
of your Organisation again. Click on this hyperlink will bring
you to the Un-suspend User confirmation page. |
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Reset Password |
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To reset the
password for a User holding an IPTO ID. Please note that you
are not allowed to Reset Password for Users holding a SingPass
ID. As such, this hyperlink will only be shown for Users holding
an IPTO ID. |
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c. |
If
you wish to add a new User, click on the 
icon. This will bring you to the Add User page. |
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d. |
The [Back]
button is available on this page. Click on the [Back] button
will bring you to the Main Page. |
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e. |
The following
sections provide more detail information on the administrative
functions available. |
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a. |
This
page allows you to add a new User for your Organisation.
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b. |
Enter the
details as required. |
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c. |
Please note
that the type of User ID (SingPass or IPTO ID) determines the
mode of Authentication for the new User. |
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If you select "SingPass
ID", it will mean that the new User will be logging
in using SingPass Authentication. You will need to enter
the SingPass ID of the new User to be the User ID. |
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If you select "IPTO ID",
it will mean that the new User will be logging in using
IPTO ID/ Password Authentication. You will need to specify
an unique User ID. In the event that the User ID has
already been used by another person, you will be prompted
to specify another User ID. After 2 unsuccessful attempts
in specifying an unique User ID, the system will recommend
a User ID for you. If your 3rd attempt is still unsuccessful,
the system will use the recommended User ID for the
new User. Please note that the password will be sent
to the new User via email. |
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d. |
There are
four buttons available: [Back], [Submit], [Clear Page] and [Cancel]
button. |
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Back |
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Brings
you to the previous page. |
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Submit |
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Proceeds to
add in the new user. |
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Clear Page |
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Clears the
fields for the current page. |
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Cancel |
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Cancels this transaction.
The user will not be added. |
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| a. |
This page
allows you to edit the details of an existing user for your Organisation.
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| b. |
Enter the details as required. |
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| c. |
There are three buttons available, the [Back],
[Submit] and [Cancel] button. |
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Back |
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Brings you back to Manage
Users Page. |
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Submit |
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Verification of the information
will begin once you click on the [Submit] button. Errors
will be displayed if the information is not entered properly. |
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Cancel |
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You can abort the changes
you have entered by clicking on the [Cancel] buttton. |
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| a. |
This page allows you
to delete an existing user for your Organisation. Once deleted,
the user will not be able to perform transactions for your Organisation. |
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| b. |
Details of the user
are displayed for your verification. |
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| c. |
To proceed with the deletion, click on
the [Yes] button. To cancel the deletion, click on the [No]
button. |
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| a. |
This page allows you
to suspend an existing user of your Organisation. |
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| b. |
Details of the user
will be displayed for your verification. |
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To proceed with the suspension, click on
the [Yes] button. To cancel the suspension, click on the [No]
button. |
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| a. |
This page allows you
to un-suspend an existing user of your Organisation. |
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| b. |
Details of the user
will be displayed for your verification. |
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To proceed with the un-suspension, click
on the [Yes] button. To cancel the suspension, click on the
[No] button. |
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| a. |
This
page allows you to reset the password of an existing user. Reset
of password is only applicable for users that are holding IPTO
ID/ Password. If the user is using SingPass to login, reset
of password is not allowed here. For information on how to reset
SingPass password, please read the SingPass information provided
on the eCitizen
website. |
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| b. |
To proceed with the reset of password, click
on the [Yes] button. To cancel the reset, click on the [No] button. |
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| c. |
Please note that the new
password will be sent to the User via email. |
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a. |
If
you are the Administrator of your Organisation, this page will
be available for you to view all the users of your Organisation.
The eService access information and roles granted for
each user will be displayed. |
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b. |
Click on the [Back] button
to go back to the Main Page once you have finished reviewing
the access information. |
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| Version
No: 1.0 |
Last Updated:01/10/2004 |
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