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a. |
Payment by
Cash Card is for users residing in Singapore ONLY.
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b. |
You will need a Personal Computer Smart Card or PCSC reader in order to make payment via Cash Card.
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c. |
For more information on
CashCard usage, please refer to the
NETS CashCard website to get more details. |
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a. |
The following are accepted: all VISA credit cards, all Mastercard
credit cards, all Mastercard debit cards and Visa Electron debit cards. |
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b. |
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a. |
You will need to have a valid Internet Banking account. |
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b. |
IPTO eServices supports payments
made via Internet banking for DBS/POSB, Citibank and UOB account holders.
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c. |
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Step-by-Step Guide |
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a. |
This page displays the
types of payment mode available and the total amount payable. |
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b |
To continue with the
payment, click on the logo of your preferred payment mode. |
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c. |
If you do not wish to
continue, click on the [Cancel Payment] button and the page on
transaction failure/payment cancellation will be displayed. |
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a. |
Cash Card |
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i. |
You will need a Personal
Computer Smart Card or PCSC reader in order to make payment via Cash Card. You may refer to the section "Things to Note for CashCard". |
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ii. |
Upon selection of Cash Card as the mode of payment, a page with
the transaction details will be displayed. Click on [Proceed] button if the details are correct
to continue making payment. |
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iii. |
The page with "Terms and Conditions" will be displayed. BE SURE
TO CAREFULLY READ AND UNDERSTAND THE TERMS AND CONDITIONS BEFORE CONTINUE. Click on
[I Agree] button to continue making payment. |
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iv. |
The processing page will then be displayed.
Please wait until the payment completion page is displayed. |
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v. |
Once payment transaction is completed, the payment completion page will
be displayed. Please wait until it is redirected back to IPTO eService transaction completion page. |
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vi. |
On the payment completion page, the receipt page will be poped up
to notify you about the successful transaction. The page will display the key details about the transaction. |
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b. |
Credit Card (eNetsCredit) |
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i. |
You will need a valid credit
card. |
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ii. |
Upon selection of Credit Card as the mode of payment, the eNetsCredit Payment Gateway
page will be displayed. You will have to fill in the required credit card information such as name,
card number and expiry date and click [Submit] button to proceed with the transaction. |
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iii. |
The eNetsCredit Payment Gateway
will prompt you with a confirmation pop up box. You have
to click [Ok] button to confirm the payment transaction. |
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iv. |
Once payment transaction is successful, the eNetsCredit Payment
Gateway will pop up a new window to notify you about the successful transaction. This page will
display key details about the transaction. |
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c. |
Direct Debit (eNetsDebit) |
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i. |
You will need a valid
Internet Banking Account. |
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ii. |
Upon selection of Direct Debit as the mode of payment,
the eNetsDebit Payment Gateway page which
prompts you to select a bank to pay from is displayed. |
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iii. |
Once, you have selected your bank, you will be
redirected to the bank's eNetsDebit web page. Key in
your internet banking User Id and Pin to effect the
payment. |
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iv. |
Upon successful payment, the eNetsDebit Payment Gateway will notify you about the
successful transaction and display key details about the merchant and the transaction.
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a. |
A receipt will be
generated upon succesful payment. Details of the efiling
transactions (e.g. eTransaction No, Fee Payable, Payment Mode, Date and Time of Transaction) will be displayed on the
receipt. |
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b. |
Click on the button to return to the Transaction Completion page of the respective IPTO eServices. |
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a. |
Upon the successful
payment, you will see the 'Transaction Completion' page of the respective IPTO eService. This page
will indicate that your transaction has completed successfully. The
page will also display key information about the transaction. |
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b. |
Print out the page as
proof of successful submission/transaction. |
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a. |
If your payment is not
successful, the Payment Failure page of the respective IPTO eService will be displayed to inform you of the failed transaction. |
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b. |
Click on [OK] button to
start a new transaction. |
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a. |
If the payment is
cancelled, the Payment Cancellation page of the respective IPTO eservice will be displayed to inform you
of the cancelled transaction. |
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b. |
Click on [OK] button to
start a new transaction. |
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Additional Information for Cash Card Payment |
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a. |
Open the internet browser and
go to NETS CashCard website
and click "View CashCard Transaction" menu. |
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b. |
On the "View
Transaction History" section, you can choose to enter the 16-digit
NETS CashCard CAN number or insert your NETS CashCard into your
smartcard reader to view the transaction history. An example of
the transaction history details as follows: |
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c. |
You can search through
the Transaction Type and Date column of the transaction history
to check whether the payment amount has been deducted. |
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a. |
If your payment failed and you are not sure
whether the payment amount has been deducted from your CashCard, please DO NOT proceed
immediately to do another search. You should always check your CashCard transaction
details first. Please read the section on "How to check whether the payment amount is
deducted from my CashCard?".
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Please send your request for refunds in writing to:
Insolvency & Public Trustee's Office
The URA Centre (East Wing)
45 Maxwell Road. #06-11
Singapore 069118
Attn: Finance Division
Fax: 6324 3796
Email: ipto_enquiry@ipto.gov.sg
Please provide us with the following information for investigation as well as your bank account details to process your refund:
- Name
- Contact No.
- Date/Time of Payment Submission
- Amount deducted
- Online Receipt and Acknowledgement Page (if any)
- Credit Card Statement (if payment is via Credit Card)
- NETS Transaction History, please refer to the section on "How to check whether the payment amount
is deducted from your CashCard?" (if payment is via Cash Card)
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