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If you encounter problem using
IPTO eServices, you may like to check against the following browser
settings. It is also recommended that you clear your cache on a regular
basis. |
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Technical Help
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Go to the menu "View" or "Tools" -> "Internet Options". At the [General] Tab, at the "Temporary Internet files" section, click on the button [Settings ...]. |
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Click on "Every visit to the page". |
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Click on the button [OK]. |
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At the [Advanced]
tab, scroll to the section on "Security". Make sure that
"Use SSL 2.0" and "Use SSL 3.0" are both checked. |
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Click on the button [OK]. |
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Go to the menu "Edit" -> "Preferences". Go to "Advanced" -> "Cache".
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Make sure that "Every time" is selected.
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Click on the button [OK].
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Go to the menu "Communicator" -> "Tools" -> "Security Info".
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At the left frame, click on "Navigator". |
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Scroll down and
make sure that "Enable SSL (Secure Sockets Layer) v2"
and "Enable SSL (Secure Sockets Layer) v3" are both checked.
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Click on the button [OK]. |
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| c. |
 | Print Icon (If available) |
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This feature can only be used if your browser is Netscape 4 and above, or Internet Explorer 5 and above. |
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Go to the menu "View" or "Tools" -> "Internet Options". Click on the button [Delete Files ...].
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Tick the "Delete all subscription content" or "Delete all offline content'.
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Click on the button [OK].
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Go to Windows Explorer. Go to the folder C:\WINDOWS\TEMP. Look for the files named "jar_cachexxxxx.tmp". DELETE the files. If you do not have this folder, please do a find for the files starting with "jar_cache" and delete them accordingly.
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Go to the menu "Edit" -> "Preferences". Go to "Advanced" -> "Cache".
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Click on the buttons [Clear Memory Cache] and [Clear Disk Cache].
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Click on the button [OK].
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Figure 1: Exception Message If you encounter
the above error, you may try to carry on with the transaction
or restart the transaction at IPTO Online Portal. If you still
encounter the error, please print the page to retain error message
and contact IPTO Helpdesk (if applicable). |
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Figure 2: Invalid Session Message
If you encounter
the above error, you may have to logout, or close the browser
and restart the transaction at IPTO Online Portal. This error
may be due to the clicking of the Back, Forward, Refresh icons
on the Toolbar of the Browser and leaving the Browser idling
for more than 15 minutes. |
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The home page of the IPTO Online Portal requires Flash Plugin to be installed.
If you encounter
difficulties such as the page takes a long time to load, the
problem may be due to Flash plug-in not installed or updated.
Please click here
to get the latest Flash plug-in. |
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For eservice with payment, the receipt will be displayed in a separate pop-up browser. If your receipt is not displayed, it may have been blocked by your pop-up blocker which prevents most pop-up windows from appearing over pages you are viewing. You may like to disable your pop-up blocker before proceeding with your eservice payment, so that the receipt will be displayed. |
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| Version No: 1.1 |
Last Updated: 27/01/2005 |
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