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FORM 23 |
| Online Help |
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If you encounter problem using our eServices, you may like to check against the following browser settings. It is also recommended that you clear your cache on a regular basis. |
| 1. | Browser Settings |
| 2. | Clearing of Cache |
| 3. | Problem in viewing Receipt |
| 1. | Browser Settings |
| Internet Explorer |
| a. |
Go to the menu "View" or "Tools" -> "Internet Options". At the [General] Tab, at the "Temporary Internet files" section, click on the button [Settings ...]. | |
| b. |
Click on "Every visit to the page". | |
| c. |
Click on the button [OK]. | |
| d. |
At the [Advanced] tab, scroll to the section on "Security". Make sure that "SSL 2.0" and "SSL 3.0" are both ticked. | |
| e. |
Click on the button [OK]. |
| Netscape |
| a. |
Go to the menu "Edit" -> "Preferences". Go to "Advanced" -> "Cache". | |
| b. |
Make sure that "Every time" is selected. | |
| c. |
Click on the button [OK]. | |
| d. |
Go to the menu "Communicator" -> "Tools" -> "Security Info". | |
| e. |
At the left frame, click on "Navigator". | |
| f. |
Scroll down and make sure that "Enable SSL (Secure Sockets Layer) v2" and "Enable SSL (Secure Sockets Layer) v3" are both ticked. | |
| g. |
Click on the button [OK]. | |
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| 2. | Clearing of Cache |
| Internet Explorer |
| a. |
Go to the menu "View" or "Tools" -> "Internet Options". Click on the button [Delete Files ...]. | |
| b. |
Tick the "Delete all subscription content" or "Delete all offline content'. | |
| c. |
Click on the button [OK]. | |
| d. |
Go to Windows Explorer. Go to the folder C:\WINDOWS\TEMP. Look for the files named "jar_cachexxxxx.tmp". DELETE the files. If you do not have this folder, please do a find for the files starting with "jar_cache" and delete them accordingly. |
| Netscape |
| a. |
Go to the menu "Edit" -> "Preferences". Go to "Advanced" -> "Cache". | |
| b. |
Click on the buttons [Clear Memory Cache] and [Clear Disk Cache]. | |
| c. |
Click on the button [OK]. | |
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| 3. | Problem in viewing Receipt |
| The receipt will be displayed in a separate pop-up browser. If your receipt is not displayed, it may have been blocked by your pop-up blocker which prevents most pop-up windows from appearing over pages you are viewing. You may like to disable your pop-up blocker before proceeding with your eservice payment, so that the receipt will be displayed. Please add "www.psi.gov.sg" to your list of allowed sites. | ||
| a. | For eNETS Credit, please add "payment.consumerconnect.com.sg" and "www.enets.com.sg" to your list of allowed sites in the pop-up blocker settings. | |
| b. | For eNETS Debit, please include "www.jxgateway.com", "dbsd2pay.dbs.com" (for DBS/POSB Account holders). "uniservices1.uobgroup.com" (for UOB Account holders) and "www.citibank.com.sg" (for Citibank Account holders) to your list of allowed sites in the pop-up blocker settings. | |
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| IPTO Home Page | Version No: 1.4 | Last Updated: 08/12/2005 |